Return and Exchanges

Before you return a Handloom product, please take a moment to understand that an irregular weave or print or a stitch are not considered as defect. Handloom by definition means a glorious uncertainty when it comes to uniformity. All our products are handcrafted by traditional craft persons in rural India, resulting in each product being unique and slightly different from each other.

In spite of these variables, we stand behind the quality of our products and we will replace the product free of cost if you are not satisfied with your purchase for any reason. Please read below our return & exchange policies before you return any item.

  • You can call us on +919560636854 Or e-mail us at info@peepalclothing.com within 7 days from the date of delivery.
  • Please note that only defective items are accepted for return & exchanges.
  • Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
  • Please ensure that the returned merchandize is unused, unworn, unwashed, undamaged and is in a salable condition.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

 



Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

We stand behind the quality of our products and we will provide a full refund for the cost of the product if you are not satisfied with your purchase for any reason. Returns must be made within 7 days of receiving the goods. Shipping charges will not be refunded and customers are required to pay for the shipping costs to return the goods.

Exceptions / non-returnable items- Custom made items are non-returnable items.