FAQs

Is Peepal Clothing an Indian Company?

Yes. Peepal Clothing is a brand of registered company Pinwheel Online Private Limited.

Are All Peepal Clothing Products Handmade?

We try to maximize the handmade process, using hand-woven, hand block-printed fabrics and vegetable dyes as far as possible. If a power loom is used, the fabric is decorated using hand processes such as block printing, embroidery, embellishing etc.

What Are the Advantages of Handloom Fabrics?

The handloom process and techniques of production gives the textile a unique character. In addition, handloom fabrics breathe well, are cool in summer and retain body warmth in the winter.

How Do I Shop Online?

Either you can purchase from our website OR you can order though WhatsApp (+91-9560636854).

How to make payment through PayPal?

Go to the checkout page and Opt Razorpay secure >> Wallet >> PayPal      Read More

What If an Item is Out of Stock?

We make every effort to keep all products in stock. However, there may be times when unexpected demands exceed our supply. If you place an order for an item which is not in stock, we will inform you through an email and credit your credit card within two business days of purchase. We will not retain your request for an out of stock product in a back order system. In the future, we hope to be able to notify you when an out of stock item becomes available which would allow you to place a new order for this product.

Do I Have to Sign Up for A Peepal Clothing Account to Buy Something at peepalclothing.com?

You do not have to create an account on peepalclothing.com when you place an order, and can simply proceed as a Guest Shopper. However, there are several benefits to creating an account.

How Long Will It Take to Receive My Order?

We make every effort to process your order as quickly as possible. We usually require 15 working days to dispatch your order. However, if the quantities ordered are more than 5 pieces per product per style, or in case the item ordered is under production it may take longer to process the order. In such cases we keep you posted through email.

Can I Change My Shipping Address After Placing My Order?

Once we receive your order, we take approximately 15 working days to process your order before handing it over to the shipping company. If you would like to change your shipping address for an order which you have already placed, we will try to accommodate your requests if we still have the package in our possession. Please contact us (info@peepalclothing.com) with your requested change and we will send you an email reply to confirm if we were able to make the change. If we have already handed your order over to the shipping company, then we are unable to make any shipping address changes. Please note that we will not be able to change the address of an order placed for India delivery to International delivery or vice versa since the pricing for India and international deliveries is different from each other.

What Payment Methods Do You Accept?

We accept all MasterCard, VISA, American Express, and Maestro Debit Cards (an online real-time authorization is done through the Payment Gateway). If you have an Indian bank account, you can also transfer your payment directly to us using our payment gateway's net banking facility.

How Do I Contact Customer Service?

Please email us through our Contact Us page.

Can I Email My Order?

Yes. You can email us your order at info@peepalclothing.com.

If I Have Problems with My Order, Whom Should I Contact?

If you have any problems or concerns about your order, please email us at info@peepalclothing.com.

What is Your Return Policy?

Please visit our Return and Exchanges page.

When Will I Receive a Refund for My Returned Products?

All credits will be issued only to the credit/debit card used for making the original purchase. Once we receive your returned item(s) we will issue your credit and send you an email confirmation. Please allow one billing cycle for the credit to appear on your credit/debit card statement.

How Do I Exchange an Item?

In order to exchange an item, you need to go through the returns process as described above. We will refund your credit/debit card once we receive the returned merchandise. You must place a new order for the replacements you would like.